You can return an item, but there are some restrictions.
Unfortunately you can’t return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseperately mixed after delivery.
To return your item(s) for a credit note or where possible make an exchange, visit any Flannels store within 14 days for a store purchase or within 28 days for an online purchase.
You can also send back your online items to us for a full refund, providing all is good and well with your returned items. Here’s the return address:
Flannels
Customer Returns
Unit D
Brook Park East
Shirebrook
NG20 8RY
