Roov Discount codes & Vouchers May 2026

You can check when your order was dispatched in the My Orders section of your account – we estimate 2 – 5 working days for it to arrive with you. However, we do face postal delays sometimes. If this does happen we have to wait 7 working days before the postal services will allow us to file a lost in post claim and issue you with a refund/replacement (stock dependent).

We’re sorry to hear your order didn’t arrive with you in perfect condition. Please get in touch with us with an image of your damaged item via our Contact Us form so we can look into this for you.

We do aim to dispatch orders as soon as possible but if we catch it in time we will be able to cancel it for you. If your order is not already being picked then you can cancel it in your My Orders section of your account. Simply find the order in question and press the red ‘Cancel’ button. If we are able to cancel it for you we will of course issue you with a refund. If the order has already been dispatched then we will ask you to return it to us before we can issue a replacement or a refund.

We do aim to dispatch orders as soon as possible but if we can catch your message in time we will be able to change the address on it for you. Please get in touch with us via our Contact Us form. Include the phrase “CHANGE OF ADDRESS” in the subject line and your order number in the message and if our customer service team get to your email before your order is dispatched your address will be updated for you. If the order has already been dispatched then we will have to wait for it to be returned from the incorrect address before we can issue a replacement or a refund.

If your item is no longer needed or you are not 100% satisfied with the quality of your item, you have 60 days to return it back to us for a full refund. If you wish to return your item for other reasons such as, the item arrived damaged or faulty please explain the fault by getting in touch with our customer services team using the Contact Us form. From there we will be able to take the necessary steps to get your item back to us if necessary and have a replacement/refund issued.

UK standard postage is £2.95 or free on all orders over £49! Our Next working day is £3.95 and our Premium Next delivery service is £5.95. Check out our Delivery page for more information. UK standard postage is free on all orders.

Roov Rewards is our loyalty scheme to reward our customers! Each time you make a purchase at Roov.co.uk we give you 5% back in Roov Reward points which you can then use to create money-off vouchers for future purchases! You can even check to see how many Roov Reward points you will get on each product page! Have a look at our Roov Reward page for more information.

We offer a 60 day Satisfaction Guarantee for all purchases on Roov.co.uk. This means if you no longer want you item or if you are 100% satisfied with the product, you can return it back to us within 60 days of purchase without any hassle and we will issue a refund to you!