Zanussi

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Zanussi deals in genuine spares for appliances ovens, cooker, hoods, washing machine, dishwasher, fridges. Our passion is to deliver practical and effective solutions that are easy to use. We combine Italian design and quality in everything we do. We also strive to simplify your life across a wide range of categories, including refrigerators, cookers, ovens, hoods and hobs, washing machines and dryers.

FAQ

WHAT IS A 'PNC NUMBER' AND WHY DO YOU NEED IT?

The 'PNC Number' or 'Product Number Code' is a unique identification code that is printed on all Zanussi appliances. It allows us to know exactly what parts will fit your appliance. Model numbers do not accurately enable us to know which parts fit your appliance, which is why we require the PNC Number.

WHERE CAN I FIND MY PNC NUMBER?

The PNC Number will be printed on a data-plate or sticker somewhere on your appliance. Click here for instructions on where to find yours. You can also see our video here.

ARE YOUR PRODUCTS GENUINE ZANUSSI PARTS?

As the manufacturer, we only sell genuine Zanussi spare parts and accessories in our Web shop.

Please note, universal or pattern parts supplied by another retailers are not guaranteed to fit your appliance, may void your warranty, and are not recommended.

MY APPLIANCE IS STILL UNDER WARRANTY...

If your appliance is still under warranty, you can contact Service Force on 03445 610648, who will be able to assist you.

HOW WILL YOU DELIVER MY ORDER?

Standard Delivery orders are sent via Royal Mail and take 3-5 working days to arrive. Next Day Delivery orders are sent via DPD and must be ordered before 3pm on a weekday to arrive the very next day. More information on delivery can be found here.

CAN I COLLECT MY ORDER IN PERSON?

Unfortunately, orders cannot be collected from our warehouse. We are only able to dispatch your order. We do offer premium 'Next Day Delivery' should you require it.

DO YOU DELIVER INTERNATIONALLY?

This Web shop is for customers based in the UK. For international orders, click here.

I LIVE IN CHANNEL ISLANDS, DO I NEED TO PAY VAT?

Our website will charge you VAT at the checkout. Once you have placed your order, click here to contact Customer Services who will arrange for the VAT to be refunded.

I REQUIRE A VAT RECEIPT...

Please click here to contact our Customer Services department. When contacting us, please provide us with your Order Number, and your request for a VAT receipt.

HOW CAN I MAKE A COMPLAINT?

We value feedback from our customers. In the unlikely event that you are not happy with the service or product , you may like to make a complaint on 03445 610 506 or through our online query form.

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Zanussi

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